Check to see if any stuck scripts are preventing the KAV install script from running.
Before attempting another install make sure the Kaseya agent is up to date by running the agent updater with the force enabled ( Agent> Upgrade Version> Update Agent then check the box “ Force update even if agent is at version 8.0.0.0 – 6.5.0.0” and run it.)Ĥ) Check to see if there are any stuck scripts.
It may be necessary to run the Kaspersky removal tools here: Also make sure the working directory KAV folder (usually C:\kworking\KAV and the C:\Program Files\Kaspersky Lab folder is deletedģ) Run agent updater then attempt new KAV install This includes old KAV files if this is a reinstall.
Components of a failed KAV install can prevent a new install attempt.
If removing locally with Add/Remove Programs does not work try the vendor provided removal tool.
To run the installation please remove third-party software using Microsoft Windows tools”) “Kaspersky Endpoint Security 10 for Windows Setup cannot be performed, because some third-party application is already installed on the host: McAfee Anti-Virus File System Filter Driver. Open file with text editor and see if it names any conflicting AV software. Look for log “avpsetup.rpu” in C:\kworking\kav\”. If the install fails and won’t verify, check to make sure all components of previous AV are removed.
The new version of KAV now has an uninstall option – Install> Install> Advanced Options – “Uninstall prior A/V”. Kaspersky will try to uninstall any other anti-virus software that it finds”.
If you find KAV process and service present run the Install> Repair Antivirus Install and see if it shows as installed.Ģ) Remove any previously installed (or failed installs) AV products Sometimes the install script will time out and show a failure when the install was actually successful.
After a failed install check the end point for the avp.exe process and the Kaspersky Service.
If you are working with Kaspersky (KAV), here are a few basic troubleshooting steps from our Virtual Administrator support Guru, Jim Bulger:ġ) Check to see if the install was successful but script timed out before verification Installing Anti-Virus can often be a little painful.
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